CallGenie - AI Voice Agent Platform
CallGenie is an AI-powered voice agent platform built to automate customer calls, capture leads, and provide round-the-clock customer support through natural, human-like voice interactions. Developed a platform for managing AI voice agents, outbound calling campaigns, and call performance analytics, with features for CSV-based contact uploads, campaign scheduling, call tracking, booking management, and reporting dashboards. Integrated Vapi-powered voice agents with a scalable Next.js and PostgreSQL architecture to support automated customer engagement workflows.
Tech Stack
Problem
Small and growing businesses struggle to provide round-the-clock customer support and consistent lead follow-up without significantly expanding staff, leading to missed calls, lost leads, and rising operational costs.
Solution
Built a platform for managing AI voice agents that handle outbound calling campaigns and inbound customer interactions. Implemented CSV-based contact uploads, campaign scheduling, call tracking, booking management, and reporting dashboards, powered by Vapi voice agents for natural, low-latency conversations.
Architecture
Next.js and React frontend with TypeScript, PostgreSQL for campaign, contact, and call-record storage, REST APIs connecting the dashboard to Vapi-powered voice agents, supporting scheduled campaigns and real-time call tracking.
Results
Delivered a platform capable of automated, human-like voice conversations with sub-200ms response times, supporting 50+ languages and unlimited concurrent calls, enabling businesses to automate customer engagement and streamline lead capture end-to-end.